Job Opportunities

Care Support Worker

Department:   NDIS-Care Services
Location:Broken Hill (including travel to regional NSW as required)
Employment Type: Permanent Part-Time and Casual – Social Community, Home Care and Disability Services Industry Award (SCHCADS)
Reports To:Care ServicesManager


About Thrive:

At Thrive Medical, we are dedicated to advancing healthcare and quality of life in our community. Starting from humble beginnings in 2011, our commitment to providing quality and comprehensive health services has allowed us to grow our team of expert multi-disciplinary health professionals, as well as expand our medical imaging services.

Offering big city capability with friendly Broken Hill service, our extensive network of care providers offers you convenient local access to the support you need. Our goal is to continue to grow and expand our services so that the people of Broken Hill can receive care that is not only as good as anywhere else in Australia, but any city in the world.

We are dedicated to human rights and to ensuring individuals with a disability have greater choice, control and freedom over their lives. We aim to provide professional services, advice, and support for individuals and their families that is community-based, dignified, person-centered and reflects the individual needs, preferences and skills of people with disabilities and those who support them.  

Our goal: to be a trusted partner, helping to create a more independent life for people, now and in the future. Support Workers play an integral role in the success of our services and the achievement of our vision, mission and organisational objectives. They recognise the right of people with disabilities to inclusion, participation and self-determination.  


About the Role:

  • Support Workers are directly responsible for the day-to-day support, and personal development of customers accessing services operated by Thrive Medical.
  • Support Workers ensure that they support customers to be at the centre of their decision making and enable them to achieve the desired outcomes of their plans, goals and aspirations in partnership with their families and carers .
  • Support Workers ensure that supports are provided in accordance with the National Disability Services Standards and other relevant legislation and are active in advocating the rights of people with a disability. 


Core Responsibilities:

  • To develop appropriate, trusting and supportive working relationships with client’s and their families/significant others involved in providing care.
  • To assist the clients with personal care, social outings, medical appointments, helping with household duties, administering medication and transporting clients to live a better quality of life.
  • To support the development and implementation of plans supporting a person-centred approach and contribute to the review of the client’s progress.
  • To provide support which reflects the Disability Services Standards, legislative requirements, funding objectives, plans and goals and to report any potential breaches to Thrive’s management.
  • Actively participates and engages in team meetings and initiatives.
  • Assists with problem solving and addressing any emergent issues.
  • Carries out administrative tasks, including entering accurate case notes in a timely manner and maintaining files and statistics as directed.
  • Promote a positive safety culture by contributing to health and safety consultation and communication.
  • Promptly respond to and report health and safety hazards, incidents and near misses to Quality and Program Performance.


Key Requirements:   

  • Compassionate, empathetic and detail-oriented person.
  • Has effective listening and verbal communication skills.
  • Organises own work, manages time and contributes to work planning.
  • Works positively and collaboratively with fellow support workers.
  • Flexible and available at short notice and able to work a variety of shifts in different locations.
  • Compliance with Thrive’s values, code of conduct, policies and procedures, relevant government legislation and standards.
  • Adopts personal accountability in own role and reports concerns/incidents or breaches in practice.
  • To follow, contribute and work in a culture committed to continuous improvement.


Key Selection Criteria:

  • NDIS Screening Card (Must have or willing to obtain).
  • Current First Aid and CPR Certificate (Must have or willing to obtain).
  • Possession of a current Australian driver’s license.
  • Reliable vehicle as use of own car for some tasks may be required.
  • General computer skills (e.g. use of Microsoft suite) or the ability and willingness to acquire those skills.
  • Satisfactory criminal history check.
  • Satisfactory working with children (blue card) checks as required.


How to Apply:

Please send your resume and all enquiries to our HR department –