Frequently Asked Questions
What allied health services do you offer?
We offer a range of allied health services, including Occupational Therapy (OT), Speech Pathology, Psychology, Physiotherapy, Exercise Physiology and Dietitian services. We work with individuals across the lifespan, from children to adolescents and adults.
Do I need a referral to access your services?
No, you can self-refer for allied health appointments. However, to receive a Medicare rebate, you will need a care plan referral from your Doctor/General Practitioner. If you are an NDIS participant, you can self-refer or your support coordinator can refer you for services.
How do I book an appointment?
You can book an appointment by calling our clinic, or by completing a ‘register interest’ form via our website: https://www.thrivemed.com.au/allied-health-register-of-interest-form/. Alternatively, you can contact our Allied Health Assistant via email: ahreferrals@thrivemed.com.au for more information.
How long does an appointment last?
The duration varies depending on the service and the purpose of the session. Initial assessments usually last 45-90 minutes, while follow-up appointments are typically 30-45 minutes.
Are your services covered by private health insurance?
Yes, many of our services are covered by private health insurance. We recommend checking with your provider for the specifics of your coverage. We also accept Medicare, NDIS, DVA, WorkCover and other funding options.
What is your cancellation policy?
We request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may incur a fee, as this time could be offered to other clients




